Our refund policy was made to be transparent so your experience is as smooth as possible and gives you a fair go. However, in case you have not received the refund, please feel free to reach out to our support team via Live Chat or email us at firstname.lastname@example.org to know more about the refund status.
If your booking was cancelled by your local host
If your booking was cancelled by your host or HopLocal, you have been automatically issued a full refund. Keep in mind, it may take up to 10 working days from the cancelled date for the refund to reach your account, depending on the processing time between banks and regions.
If my booking request is rejected/ withdrawn/ expired before confirmation
If your booking request is rejected or not confirmed within 24 hours by the host, or when you withdraw the request before it was confirmed, you will receive a full refund. The refund process might take up to 10 working days, depending on the processing time between banks and regions.
Please note that any referral credits/ discount/ promotion codes applied to the payment will not be refunded.