What is HopLocal cancellation & refund policy?

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  • What is HopLocal cancellation & refund policy?

We’re sorry to see that you need to cancel your event! Did you know you could reschedule instead? 

If you decide to cancel your booking, here is everything there is to know about our cancellation policy:

Cancelling a confirmed booking

Our standard cancellation and refund policy is that you can get a full refund for any event if you cancel at least 48 hours before the event is scheduled to start or within 24 hours of making the booking. You will get 50% refund if the cancellation is made within 48 hours of the start time of event. Easy enough!

*This takes into account the starting time of the booking in the time zone of the experience.

If an experience is canceled by the host, the guest will receive a 100% refund. 

Same day bookings

If the booking was made for the same day, meaning the starting time is within 24 hours no refunds apply.

Cancellation or any changes (like reducing number of guests or additional services ) on the day of event are non-refundable.

Cancelling an unconfirmed booking

All bookings on request need to be confirmed by the host within 24 hours. If you cancel an unconfirmed booking within 24 hours, you will receive a full refund. 

Learn more about booking requests.



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