Getting started
How to get started with HopLocal?
How to create an account as a ‘Team Member’?
How to create an account as a ‘Service Provider’?
How do I edit my profile details?
How to list my offer on HopLocal?
How to update your listing price?
How can I block specific dates for my listing?
Tips & tricks on how to create a successful Experience!
Booking and payments
How do I make a booking with HopLocal?
Can I use my existing quarter budget to book an event for the next quarter?
How can I purchase HopLocal gift voucher?
How can I use my HopLocal gift voucher?
How do I contact the host on HopLocal?
What are the different reservation statuses?
Changes and cancellation
How can I reschedule my booking?
How can I change group size or timeslot of my active booking?
What is HopLocal cancellation and refund policy?
What should I do if my refund has not arrived?
Hosts payouts
When and how do I get paid for the event I offer?
How do I add extra products or services to my guest booking?
Do I have to pay taxes on my earnings?
Will there be an additional fee for receiving money?
Safety and accessibility
How HopLocal build trust between Hosts and guests?
What to do if you feel unsafe during an experience?
What to do if you’re injured on an Experience?
Food safety guidelines for HopLocal Experiences