Help Center

Getting started

How to get started with HopLocal?

Why choose HopLocal?

Creating a HopLocal account

Reset your password

How do I edit my profile details?

Guide to getting verified 

Tips & tricks on how to create a successful Experience!


Booking and payments

How do I make a booking with HopLocal?

How do I pay for my booking?

How do I contact the host on HopLocal?

What are the different reservation statuses?


 Hosts payouts

When and how do I get paid for the event I offer?

How do I add extra products or services to my guest booking?

What is the HopLocal fee?

Do I have to pay taxes on my earnings?

Will there be an additional fee for receiving money?


Changes and cancellation

How can I reschedule my booking?

How can I change group size or timeslot of my active booking?

How can I cancel my booking?

What is HopLocal cancellation and refund policy?

When can I expect my refund?

What should I do if my refund has not arrived?


Safety and accessibility

How HopLocal build trust between Hosts and guests?

What to do if you feel unsafe during an experience?

What to do if you’re injured on an Experience?

Food safety guidelines for HopLocal Experiences

How to report a food safety issue on an Experience?

Experiences involving alcohol

How to report a fraudulent listing?



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